Write the symptom, then the evidence
A useful work order separates what was observed from what someone suspects. Record the exact message, when it started and whether it is still present. Do not describe a part as failed simply because its name appears in a code.
- Truck & equipment
- Unit, VIN, model year, engine and transmission identification.
- What happened
- Exact symptom, warning text or recorded codes, mileage and engine hours.
- When it happened
- Startup, road travel, load change, parked operation or work-equipment use.
- What changed
- Recent service, parts replacement, wiring work or other relevant changes.
- Next decision
- Who was contacted and what inspection, recovery or service action was authorized.